Please provide the RSI and /var/log (with Syslog - File messages - set as "any any") files.
Stand Alone Switch:
To take the RSI you need to issue the command:
>request support information | save /var/tmp/RSI.txt
To take the logs you need to issue the command:
>file archive compress source /var/log/ destination /var/tmp/varlog
Virtual-chassis:
To take the RSI you need to issue the command:
>request support information all-members | save /var/tmp/RSI-All-Members.txt
To take the logs you need to follow the instructions:
http://kb.juniper.net/index?page=content&id=KB15186&cat=SWITCH_PRODUCTS&actp=LIST&smlogin=true
Connect via FTP/SFTP/HTTP to the switch in order to download the RSI and varlog files from the /var/tmp directory.
How to upload large files to a JTAC Case
http://kb.juniper.net/InfoCenter/index?page=content&id=KB23337&actp=search
How to reliably and securely FTP files to JTAC
http://kb.juniper.net/InfoCenter/index?page=content&id=KB15585&actp=search
|