gather RSI Please provide the RSI and /var/log (with Syslog - File messages - set as "any any") files. Stand Alone Switch: To take the RSI you need to issue the command: >request support information | save /var/tmp/RSI.txt To take the logs you need to issue the command: >file archive compress source /var/log/ destination /var/tmp/varlog Virtual-chassis: To take the RSI you need to issue the command: >request support information all-members | save /var/tmp/RSI-All-Members.txt To take the logs you need to follow the instructions: http://kb.juniper.net/index?page=content&id=KB15186&cat=SWITCH_PRODUCTS&actp=LIST&smlogin=true Connect via FTP/SFTP/HTTP to the switch in order to download the RSI and varlog files from the /var/tmp directory. How to upload large files to a JTAC Case http://kb.juniper.net/InfoCenter/index?page=content&id=KB23337&actp=search How to reliably and securely FTP files to JTAC http://kb.juniper.net/InfoCenter/index?page=content&id=KB15585&actp=search | |